Clement, a Customer Service Representative at Sarah's Supermart, Has a Tough

question 18

Multiple Choice

Clement, a customer service representative at Sarah's Supermart, has a tough time handling customers during his first week on the job. Carlo, Clement's colleague, guides him through this difficult period. Afterward, Clement writes Carlo an email to thank him warmly for his help. Carlo neither reacts nor replies. Carlo's behavior is an example of

• A) negativity effect.
• B) neutrality effect.
• C) active incivility.
• D) defusing.
• E) constraint.

---

Definitions:

Habitat Fragmentation

The process by which large and continuous habitats are divided into smaller, isolated patches, often due to human activities.

Biodiversity

the variety and variability of life forms within a given ecosystem, region, or the entire Earth.

Wind-resistant Trees

Wind-resistant Trees are species of trees that have adapted to withstand high winds, often featuring flexible trunks, deep root systems, and strong branches.

Regenerating

The process of renewal or restoration of a biological system or part thereof to its original state.