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When Jamie Listens to a Customer, She Maintains Eye Contact

question 53

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When Jamie listens to a customer, she maintains eye contact, nods when appropriate, and ignores her phone when it gives an incoming message alert. Which active listening skill is she using?


Definitions:

Test Statistic

A value calculated from sample data during a hypothesis test, used to decide whether to reject the null hypothesis.

T Value

A value derived from a T-test, used to determine if there is a significant difference between two groups.

Independent-Samples T Test

A method of statistical analysis that compares the average values of two separate groups to see if their differences are statistically meaningful.

Dependent-Samples T Test

An analytical procedure aimed at comparing the averages of two connected groups to ascertain if the variance is statistically meaningful.

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