The Number of Calls Received by a Call Centre Follows

question 18

Essay

The number of calls received by a call centre follows a Poisson distribution with an average of 5 calls per minute. For a 1 minute period,
a. Find the expected value.
b. Find the probability of receiving no more than 2 calls.

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Definitions:

Genetic Issues

Concerns and problems arising from the genetic makeup of individuals or populations, including inherited diseases and ethical implications of genetic technologies.

Gender Discrimination

Involves rewarding men and women differently for the same work.

Gender Discrimination

Unfair treatment or prejudice against individuals based on their gender, resulting in disparities in opportunities, resources, and treatment.

Gender Ideology

Sets of beliefs or values regarding the roles, qualities, and behaviors that are considered desirable or appropriate for men and women in a society.