Which of the Following Is NOT One of the Three

question 25

Multiple Choice

Which of the following is NOT one of the three major customer value propositions discussed in the text?

• A) customer intimacy
• B) operational excellence
• C) zero defects
• D) product leadership

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Definitions:

NSF Check

A check that cannot be processed because the writer's account does not have sufficient funds, known as a Non-Sufficient Funds check.

Bank Service Charges

Fees charged by banks for various services provided to customers, such as account maintenance or transaction processing.

Reconciliation

The process of ensuring that two sets of records (usually the balances of two accounts) are in agreement, by identifying discrepancies and making appropriate adjustments.

Internal Control

A process implemented by a company to ensure the integrity of financial and accounting information, promote accountability, and prevent fraud.