Internal Links in the Service-Profit Chain Include Customer Satisfaction and Loyalty

question 22

True/False

Internal links in the Service-Profit Chain include customer satisfaction and loyalty.

---

Definitions:

High-Dividend Clientele

A group of investors who prefer stocks that pay high dividends because they seek steady income from their investments.

Arbitrage Clientele

A group of investors who seek to profit from price differentials of the same asset in different markets, without risk.

Homemade Dividends

The concept that investors can create their own dividend policy by selling a portion of their portfolio of equities, instead of relying on the company's dividend payments.

Dividend Payout

The part of a company's profits that is paid out to shareholders as dividends.