The Story About the Desk Clerk at the Marriott Long

question 5

Short Answer

The story about the desk clerk at the Marriott Long Wharf Hotel in Boston is a good example of what aspect of effective service recovery?

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Definitions:

Consequences

The outcomes or results that follow from a particular action or decision, which can be either positive or negative.

Later life

A phase in an individual's life cycle following middle age, often characterized by retirement, aging, and significant lifestyle changes.

Care work

Labor, often unpaid and performed by family members, associated with the care of the young, elderly, or sick, including both physical and emotional support.

Psychological costs

The mental and emotional toll or burdens that can result from stressful experiences or significant life events.