As a Result of the Process of Service Delivery Speeding

question 23

Multiple Choice

As a result of the process of service delivery speeding up, with customers demanding faster service and faster responses when things go wrong, managers now spend up to ____________ of their time leading.

• A)10 percent
• B)25 percent
• C)40 percent
• D)65 percent
• E)80 percent

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Definitions:

Social Change

The transformation over time of social institutions, practices, norms, and patterns of behavior within a society.

Intersectional Theory

An analytical framework that explores how aspects of a person's social and political identities might combine to create unique modes of discrimination and privilege.

Sexism

The discrimination or prejudice based on a person's sex or gender, often against women and girls.

Prejudice

is a preconceived opinion or judgment towards people or ideas without adequate knowledge, often based on stereotypes.