Organizations That Are Devoted to Satisfying Their Current Customers May

question 39

True/False

Organizations that are devoted to satisfying their current customers may miss important shifts in the marketplace and find them turning into has-beens.

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Definitions:

Customer Satisfaction

A measure of how products or services meet or surpass customer expectations.

Employee Morale

The comprehensive perception, mood, contentment, and assurance experienced by workers in their job environment.

Customer Satisfaction

The measurement of how well a company's products or services meet or exceed the expectations of its customers.

Costing Measure

A method or metric used to calculate the total costs involved in the production of goods or delivery of services.