Which Service Industry Has the Closest Link Between Customer Satisfaction

question 38

Multiple Choice

Which service industry has the closest link between customer satisfaction and shareholder value?

• A)Hotels
• B)Airlines
• C)Parcel delivery
• D)Department stores
• E)Food processing

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Definitions:

Forecasting

The process of making predictions about future events or trends based on historical data and analysis, commonly used in finance and operations planning.

Activity-Based Budgeting

A budgeting approach where budgets are created based on activities and processes, taking into consideration the costs of all activities necessary to produce and sell a product.

Budget System

A systematic process used by businesses and organizations for planning, controlling, and allocating financial resources.

Expected Activities

The projected activities or operations a business plans to undertake, usually within a specific timeframe, often related to budgeting and planning.