Organizations That Are Known for Excellent Service Make Use of Hard

question 18

True/False

Organizations that are known for excellent service make use of hard measures rather than soft measures.

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Definitions:

Population Proportion

The fraction of a population that possesses a particular attribute or characteristic.

Margin of Error

A measure indicating the level of random sampling error present in the findings of a survey.

Confidence Interval

A set of numbers, coming from the statistics of a sample, which probably includes the value of a parameter from a population that is not known.

Sample Proportion

The fraction of the sample that represents a particular category or characteristic, often used to estimate the proportion in the larger population.