Which of the Following Is NOT a Broad Dimension of Service

question 16

Multiple Choice

Which of the following is NOT a broad dimension of service quality?

• A)Tangibles
• B)Reliability
• C)Responsiveness
• D)Transcendence
• E)Assurance

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Definitions:

Cost of Equity

The return that investors require for investing in a company's equity, representing the compensation for taking on equity risk.

Capital Structure

The specific blend of equity and debt that a company employs to fund its general activities and expansion.

Market Risk Premium

Refers to the extra expected return that investors demand for choosing to invest in the stock market over risk-free securities.

Levered Firm

A company that employs debt in its capital structure.