Which of the Following Is NOT One of the Seven

question 15

Multiple Choice

Which of the following is NOT one of the seven service quality gaps?

• A)The knowledge gap.
• B)The policy gap.
• C)The perceptions gap.
• D)The delivery gap.
• E)The standards gap.

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Definitions:

Genuine

Authentic and sincere in expression, behavior, or character, free from pretense or deceit.

Nondirective

A type of therapy or counseling in which the therapist provides minimal guidance, allowing the client to direct the conversation.

Physical Appearance

The outward look or aspects of an individual or object, often the first noticeable thing in social interactions.

Eclectic

Incorporating ideas, styles, or concepts from a broad and diverse range of sources.