Explain What Is Meant by the "User-Based Definition" of Service

question 29

Essay

Explain what is meant by the "user-based definition" of service quality.

---

Definitions:

Amortized

The process of gradually writing off the initial cost of an asset or paying down a debt over a period of time through regular payments.

Available-For-Sale Securities

Securities that management expects to sell in the future but which are not actively traded for profit.

Actively Traded

This describes securities or assets that have high trading volumes and liquidity in financial markets.

Realized Gain

The profit earned from the sale of an asset when the sale price exceeds the purchase price, which has become actual rather than just theoretical.