All EXCEPT Which of the Following Are Reasons That Service

question 20

Multiple Choice

All EXCEPT which of the following are reasons that service guarantees are powerful tools for both promoting and achieving service quality?

• A)Guarantees reduce consumer complaining, increasing customer satisfaction and information from customers.
• B)Guarantees force firms to focus on what their customers want and expect in each element of the service.
• C)Guarantees set clear standards, telling customers and employees alike what the company stands for.
• D)Guarantees building "market muscle" by reducing the risk of the purchase decision and developing long-term loyalty.
• E)Guarantees force service organizations understand why they fail and encourage them to identify and overcome potential fail points.

---

Definitions:

Monetary Policy

Central bank policies aimed at influencing economic activities through controlling interest rates and supply of money.

Reserve Requirement

The Reserve Requirement is a central banking regulation that sets the minimum amount of reserves each bank must hold as a proportion of its deposits, a tool used to control the money supply.

Open Market Operations

Activities by a central bank to buy or sell government securities in the open market to influence the money supply and interest rates.

Reserve Requirement

A regulation set by central banks that specifies the minimum amount of reserves a bank must hold in relation to customer deposits.