____________ Supply the Central, Problem-Solving Benefit That Customers Seek

question 21

Multiple Choice

____________ supply the central, problem-solving benefit that customers seek.

• A)Core products
• B)Supplementary services
• C)Delivery processes
• D)Sustaining processes
• E)Conditional services

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Definitions:

Analytical Skills

The ability to analyze information, break it down into smaller parts, identify patterns, and solve problems logically.

Human Capital

The skills, knowledge, and experience possessed by an individual or population, viewed in terms of their value to an organization.

Same Values

The shared beliefs or ethical standards that guide a group of individuals or an organization's behavior and decision-making processes.

Human Capital Inimitability

The degree to which the skills and talents of employees can be emulated by other organizations.