All EXCEPT Which of the Following Are Reasons That Service

question 20

Multiple Choice

All EXCEPT which of the following are reasons that service guarantees are powerful tools for both promoting and achieving service quality?

• A)Guarantees reduce consumer complaining, increasing customer satisfaction and information from customers.
• B)Guarantees force firms to focus on what their customers want and expect in each element of the service.
• C)Guarantees set clear standards, telling customers and employees alike what the company stands for.
• D)Guarantees building "market muscle" by reducing the risk of the purchase decision and developing long-term loyalty.
• E)Guarantees force service organizations understand why they fail and encourage them to identify and overcome potential fail points.

---

Definitions:

Overvaluation

The act of placing excessively high importance or value on an object, idea, or person, often beyond its objective worth.

Thinness

A physical state or condition of being notably slender or slim, often regarded differently across cultures and contexts.

Interpersonal

Relating to or involving relationships between people.

Feeding

The process of supplying and consuming food for growth, health, and sustenance.