Examlex
Which of the following is NOT one of the four customer tiers discussed by Zeithaml, Rust, and Lemon?
Status Barriers
Status Barriers are social or professional obstacles that hinder individuals from advancing or being accepted due to their socioeconomic status, job position, or social ranking.
Casual Friday Policies
Workplace dress codes that allow employees to wear more relaxed and informal attire on Fridays.
Job Titles
Designations given to specific positions within an organization, reflecting role and responsibility.
Informal Roles
Unofficial positions within a group or organization, shaped by individual interactions and behaviors, rather than assigned or formally recognized duties.
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