List the Four Tools That Managers Can Use to Guide

question 33

Essay

List the four tools that managers can use to guide their design of the service process.

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Definitions:

Love

A complex set of emotions, behaviors, and beliefs associated with strong feelings of affection, protectiveness, warmth, and respect for another person.

Marriage

A legally and socially sanctioned union between individuals that establishes rights and obligations between them.

Money

A medium of exchange in the form of coins and banknotes; used to purchase goods and services or measure value.

Need for Achievement

A psychological drive that influences an individual to pursue and achieve goals.