Which of the Following Is NOT One of the Steps

question 30

Multiple Choice

Which of the following is NOT one of the steps in managing customers as partial employees?

• A)Maintain a list of prospective customer "resumes."
• B)Conduct a "job analysis" of customers' present roles in the business.
• C)Proper education and training to ensure that customers are aware of how they are expected to perform.
• D)Motivate customers by ensuring that they will be rewarded for performing well.
• E)Regularly appraise customer performance.

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Definitions:

Negative Reinforcement

The strengthening of a response (increases in frequency) because it is followed by the removal of a (presumably) unpleasant stimulus.

Control of Antecedents

The management or manipulation of factors that precede and potentially trigger certain behaviors or reactions, used as a strategy in behavior modification.

Decrease a Response

A reduction in the intensity, frequency, or effectiveness of a response to a stimuli or situation.

Antecedent

Something that exists or happens before something else and may influence or cause it.