Examlex
Which aspect of service process redesign did FedEx employ when it transferred more than 50 percent of its transactions from call centers to its Web site?
Business Opportunity
A viable idea or proposal that can be capitalized on for profit, often requiring investment and risk.
Product Leadership
A competitive strategy focused on innovation and the development of superior products or services, emphasizing quality, performance, and features to gain market leadership.
New Product
A good, service, or idea that has not previously been made available to the market by its creator.
Future Demand
The projected desire or need for a product or service in the coming period, based on current trends and data.
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