The First Step in Developing a Service Blueprint Is ____________

question 25

Multiple Choice

The first step in developing a service blueprint is ____________.

• A)to reach a consensus on which activities are more important than others
• B)to identify all the key activities involved in creating and delivering the service
• C)to identify the links between a set of alternative service possibilities
• D)to identify the key employees who will be enacting the service blueprint
• E)to identify the key customers who will be participating in the service

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Definitions:

Cross-sex Relationships

Relationships formed between individuals of different sexes, often emphasizing the platonic rather than romantic or sexual nature of the interaction.

Levels of Intimacy

Degrees of closeness and shared personal knowledge within a relationship, which can range from superficial to deeply personal.

Secret Test

Behavior designed to indirectly determine a partner’s feelings.

Indirectly Determine

To deduce or ascertain information through indirect methods rather than direct observation or inquiry.