The First Step in Developing a Service Blueprint Is ____________

question 25

Multiple Choice

The first step in developing a service blueprint is ____________.

• A)to reach a consensus on which activities are more important than others
• B)to identify all the key activities involved in creating and delivering the service
• C)to identify the links between a set of alternative service possibilities
• D)to identify the key employees who will be enacting the service blueprint
• E)to identify the key customers who will be participating in the service

---

Definitions:

Exercise Price

The specified price at which the holder of an option can buy or sell the underlying asset.

Stock Price

The cost of purchasing a share of a company's stock, determined by supply and demand in the market.

Call Option

A financial contract that gives the buyer the right, but not the obligation, to purchase an asset at a specified price within a certain time frame.

Market Price

The market value at which a service or asset is currently traded.