Examples of Preparing Customers for Service Encounters Include All of the Following

question 43

Multiple Choice

Examples of preparing customers for service encounters include all of the following EXCEPT ____________.

• A)printing dress code requests on invitations
• B)sending reminders of dental appointments
• C)printing guidelines on customer cards
• D)billing customers for services rendered
• E)all of the above are examples of preparing customers for service encounters

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Definitions:

Genetic Information

The data encoded in an organism's DNA, including gene sequences and their variations, which dictates the inherited traits of the organism.

Cognitive Miser

A cognitive miser is a theory in social psychology suggesting that humans conserve cognitive energy by relying on heuristics or mental shortcuts to make decisions and judgments.

Motivated Tactician

A model of social cognition that characterises people as having multiple cognitive strategies available, which they choose among on the basis of personal goals, motives, and needs.

Role of Thought

The importance or function of cognitive processes in understanding and reacting to the environment.