Integrating Mobile Devices into the Service Delivery Infrastructure Can Be

question 18

Multiple Choice

Integrating mobile devices into the service delivery infrastructure can be used as a means to ____________ services, ____________ customers to opportunities or problems, and ____________ information in real time to ensure that it is continuously accurate and relevant.

• A)Access; alert; update
• B)Complement; alert; conceal
• C)Access; attract; conceal
• D)Access; guide; conceal
• E)Complement; guide; conceal

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Definitions:

CNS

The Central Nervous System (CNS) consists of the brain and spinal cord, responsible for processing information and controlling responses.

Spinal Cord

A long, thin, tubular structure made up of nervous tissue, which extends from the brainstem down the back, and transmits neural signals between the brain and the rest of the body.

Attentiveness

The state or quality of being attentively listening or watching; paying close attention to details.

Sleepiness

A state characterized by a decreased ability to remain awake, an increased propensity to fall asleep, and often a reduction in mental alertness and physical performance.