Many High-Contact and Medium-Contact Services Are Transforming into Low-Contact Services

question 43

True/False

Many high-contact and medium-contact services are transforming into low-contact services as customers undertake more self-service.

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Definitions:

Cultural Resources

The collective symbols, beliefs, practices, artifacts, and institutions that individuals inherit and use to define their cultures and identities.

Worthy

Deserving attention, effort, or respect due to qualities such as importance or nobility.

Major U.S. Television Networks

The dominant television broadcasters in the United States, traditionally including NBC, CBS, ABC, and FOX.

Professional Women

Women who engage in careers that require specialized knowledge and often long-term and formal education.