A Quality Assurance Manager Is Interested in Determining the Likelihood

question 31

Multiple Choice

A quality assurance manager is interested in determining the likelihood that more than 20 calls come in to a particular customer service centre per hour. What method would be most appropriate for assigning this probability?

• A) Personal
• B) Judgmental
• C) Subjective
• D) Relative Frequency (Empirical)
• E) Classical (Theoretical)

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Definitions:

Pleurisy

An inflammation of the pleura, the two layers of membranes surrounding the lungs and lining the chest cavity.

Alveoli

Tiny air sacs in the lungs where the exchange of oxygen and carbon dioxide takes place, crucial for breathing.

Bronchioles

Small airways in the lungs that lead from the bronchi to the alveolar sacs, responsible for carrying air in and out of the lungs during respiration.

Intubation

The procedure of inserting a tube into the body, typically into the trachea for ventilation purposes.