A Quality Assurance Manager Is Interested in Determining the Likelihood

question 31

Multiple Choice

A quality assurance manager is interested in determining the likelihood that more than 20 calls come in to a particular customer service centre per hour. What method would be most appropriate for assigning this probability?

• A) Personal
• B) Judgmental
• C) Subjective
• D) Relative Frequency (Empirical)
• E) Classical (Theoretical)

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Definitions:

Hybrid Agencies

Government agencies or organizations that combine features of public and private sector entities to carry out specific functions.

The Federal Register

A daily publication that documents the rules, proposed rules, and public notices of federal agencies.

Informal Rule Making

A process by which regulatory agencies develop and issue rules without a formal hearing; typically involves public notice of the proposed rule and an opportunity for the public to comment.

Social Regulations

Rules designed to correct market failures specifically related to public welfare, including health, safety, and the environment.