The Number of Calls Received by a Call Centre Follows

question 9

Essay

The number of calls received by a call centre follows the Poisson distribution with an average of 5 calls per minute. For a 1 minute period,
a. Find the expected value.
b. Find the probability of receiving no more than 2 calls.

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Definitions:

Detention Basins

Engineered areas designed to manage water runoff, holding water temporarily to mitigate flooding and release it slowly to prevent damage.

Pesticide Water Pollution

The contamination of water bodies with pesticides, which can harm aquatic life, disrupt ecosystems, and pose health risks to humans and wildlife.

Integrated Pest Management

An environmentally friendly approach to pest control that combines biological, cultural, physical, and chemical tools to minimize economic, health, and environmental risks.

Sewage Sludge

A semi-solid byproduct generated from the treatment processes of sewage or wastewater.