You Want to Provide a List of Good Technical Support

question 43

Multiple Choice

You want to provide a list of good technical support suggestions for the new technician. Which of the following tips would you probably NOT put on your list?

• A) Donʹt say words like RAM and CPU to them.
• B) Donʹt ever ask the customer to re-create the problem or to repeat what they just told you.
• C) When a customer is explaining the problem, it is okay to interrupt him if you donʹt understand what he just said.
• D) Donʹt move the customerʹs things on her desk to get to the computer. Ask her to do it.

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Definitions:

Market Failure

A situation in which the allocation of goods and services by a free market is not efficient, often justifying government intervention.

Government Failure

Situations where government intervention in the economy creates inefficiencies or worsens outcomes.

Efficient Allocation

The optimal distribution of resources among competing entities to achieve the desired outcomes with minimal waste or inefficiency.

Government Failure

Occurs when government intervention in the economy causes more harm than good, leading to inefficiencies or unintended negative consequences.