James,an HR Manager,is Currently Identifying the Specific Job Performance Skills

question 42

Multiple Choice

James,an HR manager,is currently identifying the specific job performance skills required for a telemarketing position at Newman Enterprises.He is also assessing the skills of prospective trainees.James is most likely involved in which of the following aspects of the training process?

• A) needs analysis
• B) program evaluation
• C) program implementation
• D) instructional design
• E) budget estimation

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Definitions:

Personal Firewalls

Security software designed to protect individual computers from unauthorized access or attacks over the Internet.

Logical Ports

Virtual communication endpoints used by computer applications to share information over a network.

Internet

A network of networks that’s the largest network in the world, connecting billions of computers globally.

Credit Card Fraud

Credit card fraud involves unauthorized use of another person's credit card information to make purchases or withdraw funds.