Which of the Following Is True of High Customer Contact

question 51

Multiple Choice

Which of the following is true of high customer contact businesses?

• A) Remote location services are examples of high customer contact businesses.
• B) Traffic generators reduce customer traffic to the target market area.
• C) Businesses providing a strong contrast to existing competition in the same area increase customer traffic.
• D) Customer ease is not critical in high customer contact businesses.

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Definitions:

Transportation Requirements

Specifications or conditions that need to be met for the movement of goods, including regulations, delivery windows, and vehicle capacity.

Performance Measurement

The process of evaluating the efficiency and effectiveness of actions or operations within an organization or system.

Supply Chain Management

The oversight of materials, information, and finances as they move from supplier to manufacturer to wholesaler to retailer to consumer.