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_____ Refers to the Contacts Business Owners Periodically Make with Customers

question 71

Multiple Choice

_____ refers to the contacts business owners periodically make with customers in order to remind them of their business,and their interest in customers' business.


Definitions:

Bad-News Message

Communication designed to relay unfavorable or disappointing information in a sensitive and understanding manner.

Anticipate Future Relations

The act of predicting and preparing for potential future interactions with others.

Resale

Resale refers to the act of selling something previously bought, often used goods, to another buyer.

Negative-News Message

A communication that conveys disappointing or unfavorable information to the recipient.

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