A Service Typically Exhibits the Characteristic of _____ Because If

question 13

Multiple Choice

A service typically exhibits the characteristic of _____ because if it is not used when offered,it cannot be saved for later use.

• A) perishability
• B) tangibility
• C) absorptivity
• D) homogeneity

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Definitions:

Physical

Pertaining to or involving the body as opposed to the mind or spirit, or relating to things that can be seen or touched.

Clicks-and-mortar

A business model that combines both online (clicks) and offline (mortar) presences for improved customer experience.

Brick-and-mortar

Refers to businesses that have physical stores as opposed to or in addition to an online presence.

Brick-and-mortar

Refers to physical stores or businesses that have a tangible presence in the form of a building where customers can visit.