Blogging Has Brought Southern Nights Nursery a Step in the Right

question 155

Multiple Choice

Blogging has brought Southern Nights Nursery a step in the right direction toward building relationships with its customers.The owner blogs his weekly recommendations to loyal followers and provides supplier sources for all kinds of rare and hard to find plants and shrubs.Customers provide other customers with reviews and comments about various plants they purchased through Southern Nights.As an extension of customer relationship management,this company is practicing ____________.

• A)Production management PM).
• B)Processing Customer Relationships PCR).
• C)Customer-managed relationship CMR).
• D)Psychological-managed relationship PMR).

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Definitions:

Satisfice

Satisfice is a decision-making strategy that aims for a satisfactory or adequate result, rather than the optimal solution, particularly when faced with limited information or time.

Shareholders

Shareholders are individuals or entities that own shares in a company, thereby holding a portion of the ownership and potentially influencing company decisions.

Problems

Situations, questions, or conditions perceived as unsatisfactory, requiring solutions or answers.

Subjective Probability

The individual's personal estimate of the chance of occurrence of a specific outcome, based on their own judgment or belief rather than on objective data.