As a New Regional Manager,Tim Was Informed That His First

question 437

Multiple Choice

As a new regional manager,Tim was informed that his first assignment was to travel to Hawaii and dismiss (fire) the sales rep that held that territory."What luck!" he thought.My first time in Hawaii and I have to make enemies instead of friends." Fortunately,he remembered that his HR management instructor in College offered advice on how to keep from making mistakes when terminating employees.As he went back through his notes,he dialed the number for the company HR manager,to get his advice on how to proceed.Which of the following statements is

• A) Do not provide the employee with the real reason he/she is being dismissed.They can use it against you at a later time.
• B) If you offer the employee severance pay,make certain that you receive a signed statement releasing your company from any claims.
• C) Check with HR to determine if the employee signed an agreement at the time of hire that retained management's ability to dismiss at will.
• D) Make certain that you avoid using any words such as "permanent" employment that would give the employee reason to make a claim against the firm.

Assess the validity and implications of behavioral economics' critique of the assumption of rationality in economic models.

Understand the function and impact of System 1 and System 2 in decision-making processes.

Recognize the effects of heuristics on human cognition and decision-making.

Identify the principles of behavioral economics, including prospect theory and the endowment effect.

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Definitions:

Self-service

This refers to practices and systems that allow individuals to complete tasks and access services independently, often through digital platforms, without direct assistance.

Technology Platform

The underlying technology and software that businesses use to launch products, services, or run their operations more effectively and efficiently.

Service Delivery Model

A framework that defines how services are delivered to customers by an organization, including the processes, people, and technologies involved.

Knowledge Repositories

Centralized digital databases that store, manage, and disseminate information and knowledge for supporting learning, decision making, and innovation within an organization.