An Investigation of the Effectiveness of a Training Program to Improve

question 86

Multiple Choice

An investigation of the effectiveness of a training program to improve customer relationships included a pre-training and post-training customer survey. To compare the differences, they computed (post-training survey score - pre-training survey score) . Seven customers were randomly selected and completed both surveys. The results follow: Was the training effective in improving customer relationships when tested at a 0.05 level of significance?

• A) Reject the null hypothesis and conclude that the training was effective.
• B) Reject the null hypothesis and conclude that the training was ineffective.
• C) Fail to reject the null hypothesis and conclude that mean survey scores are the same.
• D) Fail to reject the null hypothesis and conclude that the mean survey scores are not equal.

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Definitions:

John Maynard Keynes

A British economist whose theories on government intervention in economies (Keynesian economics) have had a profound influence on modern economic and political theory.

British Economist

Refers to an economist from Britain, often notable for contributions to economic theory or policy.

Previous Economists

Scholars and thinkers who have contributed to the study and development of economic theories and principles in the past.

Franklin D. Roosevelt

The 32nd President of the United States, serving from 1933 to 1945, known for leading the country through the Great Depression and World War II with his New Deal programs.