________ Is the First Component of an Operational Customer Relationship

question 86

Multiple Choice

________ is the first component of an operational customer relationship management that supports a broad range of business processes,including tracking and managing customer history and preferences,account and contact management,and order processing and tracking.

• A) Enterprise marketing management
• B) Sales force automation
• C) Data warehousing
• D) Execution management
• E) Customer service and support

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Definitions:

Phallic

Relating to or resembling a phallus or penis, often used in the context of psychological and symbolic interpretations of shapes and objects.

Freudian Stage

A phase in Sigmund Freud's theory of psychosexual development, where each stage is associated with a particular conflict that must be resolved for healthy psychological development.

Older Sister

A female sibling who is born before another child in the same family.

Psychosexual Stage

Stages in Freud's theory during which, according to Freud, the pleasure-seeking energies of the id focus on distinct erogenous zones.