Analytical CRM Analyzes Customer Behavior and Thus Provides the Business

question 87

True/False

Analytical CRM analyzes customer behavior and thus provides the business intelligence necessary to identify new opportunities and to provide superior customer service.

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Definitions:

Ethical Training

Education and activities aimed at teaching individuals or employees about proper moral behavior and decision-making.

Role-play Training

A technique where people simulate a role or context in order to practice behaviors, strategies, or problem-solving skills.

Selling Skills

Competencies related to effectively persuading customers to purchase a product or service, including communication, negotiation, and empathy.

Negotiation Skills

The abilities that allow individuals to reach agreements or compromises by discussion, aiming for mutually beneficial outcomes.