________ Is the First Component of an Operational Customer Relationship

question 86

Multiple Choice

________ is the first component of an operational customer relationship management that supports a broad range of business processes,including tracking and managing customer history and preferences,account and contact management,and order processing and tracking.

• A) Enterprise marketing management
• B) Sales force automation
• C) Data warehousing
• D) Execution management
• E) Customer service and support

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Definitions:

Delivery of Goods

The process of transporting goods from a seller to the buyer or the point at which the possession and risk of loss of the goods transfer from seller to buyer according to the terms of the contract.

Withdraw Repudiation

The act of one party withdrawing their previous refusal to fulfill their obligations under a contract.

Materially Changed

Refers to a significant alteration in the condition or content of a document, item, or agreement that affects its utility or value.

Obligations

Duties or responsibilities imposed by law, contract, or moral duty that require a party to act or refrain from acting in a certain way.