Customer Service and Support,the Second Component of an Operational CRM,refers

question 57

True/False

Customer service and support,the second component of an operational CRM,refers to systems that support the day-to-day sales activities of an organization.

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Definitions:

Informal Group Network

A network of personal and social relationships that develop in the workplace outside the formal organizational structure.

Email

A method of exchanging digital messages across the Internet, used for quick, efficient communication between individuals or groups.

Single-strand Chain

A series of connected entities or elements that follow one after the other in a single line or sequence.

Grapevine

An informal channel of communication within an organization, relying on social networks rather than official routes of communication.