Which of the Following Is NOT a Possible Outcome Once

question 51

Multiple Choice

Which of the following is NOT a possible outcome once a consumer is satisfied?

• A) committed customer
• B) discontinued use
• C) repeat purchases
• D) increased use
• E) All of the above are possible outcomes.

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Definitions:

Co-optation

A strategy by which members of other groups are brought into a beneficial relationship or partnership, often to neutralize potential opposition.

Explicit Coercion

The clear and direct use of force or threats to compel someone to act in a desired manner.

Education and Communication

The process of imparting knowledge, skills, and information through teaching and making connections between individuals or groups.

Resistance to Change

Opposition or reluctance to adapt to new practices, processes, or conditions within an organization or personal context.