For Which Type of Firm Has Research Shown That Reducing

question 85

Multiple Choice

For which type of firm has research shown that reducing the number of customers who leave by 5 percent resulted in the highest percentage increase in average profits per customer?

• A) auto services
• B) branch banks
• C) insurance brokerage
• D) industrial laundry
• E) credit insurance

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Definitions:

Working Internationally

The situation or practice of operating across national borders, often requiring navigation of cultural differences and compliance with foreign laws.

Participative Management Style

A management approach involving employees in decision-making processes, aiming to increase employee engagement and satisfaction.

Incompetent Manager

A leader or overseer lacking the necessary skills, qualities, or abilities to effectively manage or direct.

Autocratic Decision-making

Autocratic decision-making is a leadership style where decisions are made by a single authority figure without consultation or input from others.