The Manager of a Bank Branch Is Concerned About the Number

question 24

Multiple Choice

The manager of a bank branch is concerned about the number of mistakes the tellers were making, so he started manipulating different aspects of the environment in the bank to see what effect each has on the tellers' performance. He examined factors such as the lighting, temperature, and the volume of the music playing in the bank. Which approach to problem recognition is this manager using?

• A) activity analysis
• B) product analysis
• C) problem analysis
• D) human factors research
• E) emotion research

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Definitions:

Alternative Hypothesis

A hypothesis that contradicts the null hypothesis, suggesting that there is a statistically significant relationship between variables.

One-way ANOVA

A statistical test that determines whether there are statistically significant differences between the means of three or more unrelated groups.

Democrats

A member or supporter of the Democratic Party, one of the two major contemporary political parties in the United States.

Variance

A measure of how much values in a data set differ from the mean of the data set.