If a Consumer Has a High-Performance Expectation for a Product

question 37

Multiple Choice

If a consumer has a high-performance expectation for a product and after use performance is perceived as better than expected, this consumer will be:

• A) non-satisfied.
• B) dissatisfied.
• C) satisfied.
• D) unsatisfied.

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Definitions:

Leader

An individual who guides or directs a group, organization, or country.

Flying Machine

A term often used historically to refer to any apparatus capable of flight, including airplanes, helicopters, and other aircraft.

Safety Record

A documented history or log of safety incidents, accidents, and compliance, critical for assessing an entity's performance in maintaining safety standards.

Helicopter

A type of aircraft that can take off and land vertically, as well as hover and move forward, backward, and laterally through the air, thanks to its rotating blades.