Which of the Following Is True About Very Loyal Customers

question 19

Multiple Choice

Which of the following is true about very loyal customers?

• A) There is no downside to having these types of customers.
• B) These customers have more extreme reactions in the event of failures in product performance or customer service.
• C) There is one downside to having these types of customers, which is that they tend to react badly to innovation.
• D) None of the given answers are correct.

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Definitions:

Country of Origin

Refers to the country where a person was born or where a product was made, often influencing identity or quality perceptions.

Caste Assignment

The process of determining an individual's social status based on birth in a system that divides people into hereditary hierarchical groups.

Dharma

In Indian philosophy, the principle of cosmic order or an individual's duty fulfilled by observance of custom or law.

Hierarchical Order

The organized arrangement of individuals, items, or concepts into levels of importance, status, or authority, often seen in social, corporate, or biological systems.