Dan Is Looking at Customer Satisfaction with a New System

question 88

Multiple Choice

Dan is looking at customer satisfaction with a new system.This is probably a:

• A)Tangible cost
• B)Tangible benefit
• C)Intangible cost
• D)Intangible benefit
• E)Business requirement

Recognize the cost structures associated with service delivery, including inventory carrying costs.

Understand how services can be classified by various criteria including the level of tangible vs. intangible attributes, and the sector (public, private, nonprofit).

Understand the different debt instruments used by public corporations to finance their activities.

Recognize the legal implications of security interests and priority among creditors.

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Definitions:

Full-Employment Economy

An economic condition in which virtually all who are able and willing to work are employed.

Network Structures

refer to the arrangement of connections and relationships between individuals, groups, or institutions, often used to describe organizational or social networks.

Delegation

The process of assigning responsibility and authority to subordinates to complete a task, while maintaining accountability for the outcome.

Matrix Structures

An organizational structure that combines two or more lines of reporting, typically function and product, to more effectively manage complexity.