Juan Has Tried Observing How Clients in the Claims Department

question 46

Essay

Juan has tried observing how clients in the claims department handle requests.He has a chair near the counter and has his laptop open taking notes.He senses that his presence is really a giant interruption to the claims processors.They seem to be taking glances at him to see if he is writing down comments about their processes.He has insisted he just wants to know how their work is accomplished and ultimately the project team will deliver a system that is better and easier to use for them.He has heard from a 'friend-of-a-friend-of-a-friend' of one of the claim workers that they suspect that he is also connected to the HR department and that their jobs are on the line.How might he accomplish his observation activity?

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Definitions:

Skewed Right

A distribution shape where the tail is longer on the right side, indicating that the majority of the data points are located to the left.

Olympic Games

A major international multi-sport event featuring summer and winter sports competitions in which thousands of athletes participate in a variety of competitions.

High Jumps

An athletic event in which competitors try to leap over a horizontally positioned bar at the highest possible height.

Quantitative Data

Numerical information that can be measured or counted, often used in statistical analysis to quantify the characteristics of a population or phenomena.