A Program Is Not Considered Finished Until

question 1

Multiple Choice

A program is not considered finished until:

• A)It has been used successfully for six months
• B)The cost of developing the program 'breaks-even' with the benefits of the program
• C)The ROI is positive
• D)It has passed its testing
• E)It 'dies' and is replaced by a newer version

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Definitions:

SPIN Approach

A sales technique that involves asking Situation, Problem, Implication, and Need-payoff questions to better understand customer needs.

Bookstore Owner

An individual or entity that owns and operates a retail establishment selling books.

Direct Question

A straightforward inquiry that seeks a specific piece of information or a direct response from the person being asked.

Need-Payoff Question

A question asked by a salesperson to help a potential customer realize the value and benefits of a product, leading to their own conclusion that the product can satisfy their needs.