Attracting a New Customer Costs ________ as Much as Keeping

question 61

Multiple Choice

Attracting a new customer costs ________ as much as keeping an existing one.

• A)twice
• B)seven to nine times
• C)three times
• D)three-fourths

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Definitions:

Transference

A phenomenon in psychoanalysis where patients unconsciously project their feelings or expectations from past relationships onto their therapist.

Psychological Problems

Issues or disorders related to the mind that can affect mood, behavior, and thinking, often requiring professional assessment and treatment.

Hostility

Feelings of intense anger or aggression towards someone or something.

Client-Centred Therapy

A form of psychotherapy developed by Carl Rogers that emphasizes providing a supportive emotional environment for clients, where they can lead their self-growth and self-healing process.