By Using the Internet and Automatic-Response Software Agents,GE Reduced the Cost

question 67

Multiple Choice

By using the Internet and automatic-response software agents,GE reduced the cost of customer service calls from $5.00 per call when done by phone to ________ per electronically answered call.

• A)$2.50
• B)$1.00
• C)$0.20
• D)$0.05

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Definitions:

Disposable Income

This refers to the amount of money that households have available for spending and saving after income taxes have been accounted for.

Disposable Income

The total funds available for spending and saving by households after subtracting income taxes.

Savings

Money set aside from personal income for future use, often placed in secure accounts or investments for growth or as a safeguard.

Disposable Income

Funds households are left with for saving or expenditure after income taxes are taken out.