When Faced with a Crisis,what Is the First Step That

question 33

Multiple Choice

When faced with a crisis,what is the first step that a small business owner should follow?

• A)Get to the scene as soon as possible
• B)Communicate facts you know
• C)Appoint one person as the spokesperson
• D)Admit you are in trouble

---

Definitions:

Norms

Shared rules or guidelines within a society or group that dictate appropriate and acceptable behaviors, values, and beliefs.

Prescriptive

Describes an approach or rule that indicates how things should be done, setting standards or norms for behavior.

Proscriptive

Relating to prohibitions or restrictions, especially in terms of rules or laws.

Intimate Zone

The physical space immediately surrounding someone, into which encroachment feels uncomfortable, safe for close friends and family.