What Are the Different Steps in Customer Relationship Management (CRM)

question 84

Essay

What are the different steps in customer relationship management (CRM)?

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Definitions:

Feedback

Information or reactions provided by customers or users regarding their experience with a product or service, used for improvement and development.

Fields of Experience

Various domains or sectors where individuals or entities gather knowledge and proficiency over time through exposure and participation.

Communication Process

The series of steps through which a message is transmitted from a sender to a receiver, involving encoding, medium of transmission, decoding, and feedback.

Encoding

The process of converting information into a particular format for efficient transmission or storage, often used in digital communication and data processing.